Terms & Conditions

This page will outline the conduct and behaviour that we would like to have in our shops, sessions as well as our own responsibilities across the Website and our associated policies.

The Jungle Club
 Terms & Conditions and Returns Policy
Last updated: 11/09/26

Template note: this document is a starting point, not legal advice. Replace all bracketed placeholders with your own details, and it's a good idea to have a solicitor check it over before you publish it — particularly the returns/refund wording, since this touches UK consumer law.

1. About These Terms

These Terms & Conditions ("Terms") apply to all purchases made from The Jungle Club ("we", "us", "our"), whether made through our website at www.thejungleclub.uk (the "Website") or in person at either of our shops:

  • 18 Pump St, Worcester WR1 2QY
  • 134 Alcester Rd, Moseley, Birmingham B13 8EE

By placing an order with us, online or in-store, you agree to be bound by these Terms. Please read them carefully before you buy.

We are The Jungle Club , a company registered in England and Wales under company number 13158615 with our registered office at 18 Pump St Pump Street, Worcester, England, WR1 2QY You can contact us at Info@thejungleclub.uk  or  0121 442 6020

2. Our Products

We sell live plants, plant-related accessories, pots, tools, and gardening supplies, both online and in our physical shops.

Plants are living products and naturally vary from one another. The exact plant, pot, or arrangement you receive or select may differ slightly in size, shape, colour, or foliage from any photo shown on our Website or in-store display. This natural variation is not considered a fault.

We make every reasonable effort to describe our plants accurately, including their care needs, light and water requirements, and approximate size, but these are provided as a guide only.

3. Online Orders

3.1 Placing an Order

When you place an order through our Website, you will receive an order confirmation by email. This confirms we have received your order but does not mean we have accepted it. A contract between us is only formed once we confirm your order has been dispatched.

3.2 Availability and Pricing

All plants and products are subject to availability. Occasionally an item may sell out or be unavailable after you've ordered it (plants are a limited, seasonal stock); if this happens, we will contact you to offer a substitute, a refund, or the option to wait for restock.

Prices are shown in GBP (£) and include VAT where applicable. Delivery charges are shown separately at checkout. We reserve the right to correct any pricing errors before your order is dispatched.

3.3 Delivery

We package all plants carefully to give them the best chance of arriving in good condition. Estimated delivery times are shown at checkout and are not guaranteed, as they can be affected by courier delays, weather, and seasonal demand.

Please inspect your plant as soon as it arrives — see our Returns & Refunds Policy below for what to do if it hasn't survived the journey.

4. In-Store Purchases

When you buy from us in person at either of our shops, please take the time to check your plant over before you leave the till — pot, root health, leaves, and overall condition — as our live-arrival guarantee (below) is designed for items travelling through the post and does not apply to items you've selected and inspected in-store.

Our usual consumer rights around faulty goods (see Section 6) apply equally to in-store and online purchases.

5. Returns & Refunds Policy

5.1 Live Plants — Our Guarantee

We guarantee your plant will arrive alive. If a plant ordered from our Website arrives dead, or arrives so severely damaged that it is clearly not going to survive, we will offer you a full refund or a free replacement — whichever you'd prefer.

To claim under this guarantee, please:

  • Contact us within [48 HOURS / 3 DAYS] of delivery at Info@thejungleclub.uk
  • Include your order number and clear photos of the plant (and its packaging, if damaged) showing the issue.

Once we've received these, we'll process your refund or replacement promptly — refunds are issued to your original payment method, usually within [5–10] working days.

5.2 Outside of This Guarantee

Because plants are living, perishable goods, we are unable to offer refunds, replacements, or exchanges once a plant has arrived alive and in saleable condition. This includes (but is not limited to):

  • Change of mind after purchase;
  • A plant that later dies or declines due to its growing environment, watering, light, pests, or general care once in your possession;
  • Natural variation in size, shape, colour, or leaf pattern compared to a photo;
  • Plants purchased in-store and taken home in good health.

This reflects the fact that a plant's health from the point of sale onward depends on its care, and we're not able to verify or take responsibility for conditions after it has left our hands.

5.3 Non-Plant Products (pots, tools, accessories, etc.)

Standard consumer rights apply to non-living goods purchased from us:

  • Online orders: under the Consumer Contracts Regulations 2013, you have the right to cancel most non-perishable item orders within 14 days of receipt for a full refund, provided the item is unused and in its original packaging. This right does not apply to plants or other goods made to order or liable to deteriorate quickly, which are exempt as perishable goods.
  • Faulty or damaged non-plant items: if an accessory, pot, or tool arrives faulty, damaged, or not as described, please contact us within 30 days for a repair, replacement, or refund in line with the Consumer Rights Act 2015.
  • In-store purchases of non-plant items: please bring your receipt; we're happy to discuss a refund, exchange, or store credit for faulty items, at our discretion for change-of-mind returns.

5.4 Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer protection law.

6. Faults, Damage & Complaints

If you believe something has gone wrong with your order — wrong item sent, missing item, or a non-plant product that's faulty — please get in touch at info@thejungleclub.uk with your order number and, where relevant, photos. We aim to respond within [2 WORKING DAYS] and will always try to put things right.

7. Liability

We are not liable for any indirect or consequential loss arising from your purchase (for example, loss of other plants due to pests introduced by a new plant, unless caused by our negligence). Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud.

8. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in our business or the law. The version in force at the time you place your order will apply to that order.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these Terms, our Returns Policy, or an order, please get in touch: